Telehealth Documentation

Telehealth documentation and phone sessions are essential in today’s care delivery. But documenting them accurately and proving they happened is where most platforms fall short. With MyVisits, every call, every virtual session, is logged and verified without extra work. An undocumented telehealth session is an unbillable one, and every unbillable session is revenue your agency has already lost. You can prevent future revenue loss today with proper, secure telehealth documentation.

Get Started Now

What Do You Get with Our Telehealth Documentation Solution?

Agencies billing for remote care get complete, automatically generated session records from telehealth documentation, covering every call duration, caller ID, and timestamp without staff input. CMS expanded telehealth coverage permanently after the public health emergency, and every payer that followed now requires structured session records before approving reimbursement claims. Providers make calls the same way they always have, and the platform captures the session record in the background without any additional steps.

Here’s What You Get

Black square on a white background with a white "X" in the center, forming a simple geometric design.

Real-Time Phone Call Logging

Our system logs every provider-initiated call to clients: duration, timestamp, and caller ID, all tracked automatically within the EVV software.

A black cat is sitting and looking upward with its tail curled alongside its body, drawn in a simple black outline on a white background.

Audit-Ready Session Reports

Phone calls and virtual sessions are linked to each client record. So when auditors ask, you’ve got proof-of-service with geo-tagged and time-stamped details.

A person in business attire sits at a desk, writing on a piece of paper with a laptop, coffee cup, and notepad nearby.

Documentation, Without Extra Admin Work

No need for staff to write notes after every call. All interactions are logged automatically, and summaries are generated with one click, providing complete healthcare audit readiness.

Why It Matters

Many providers can’t verify remote services, putting reimbursements and licenses at risk.

Payers like Medicare and private insurers require documentation for telehealth, especially post-pandemic.

Manual logging is inconsistent and leaves room for error, omission, or fraud.

Hands typing on a laptop with business analytics dashboard displayed, showing completed voice logs and various menu options. Glasses, papers, and a pen are nearby on the desk.

Healthcare professionals representing MyVisits' service verification in healthcare

Part of the SecureVerify™ Platform

Phone and virtual visits are logged alongside:

QR check-ins and check-outs

Real-time GPS tracking

Mileage logging and automated mileage reimbursement

End-of-day service reports

It’s one unified home care management software for both in-home and telehealth care, giving you full visibility with zero blind spots.

Simplify Virtual Care

Try our telehealth documentation software free for 30 days. If it doesn’t simplify your documentation and reduce audit risk, your first month is on us. Every session log meets HIPAA requirements for electronic protected health information, so your documentation holds up to regulatory scrutiny as well as payer review. Behavioral health, home health, and physical therapy providers billing across Medicare, Medicaid, and private insurers all generate the same verified session record from a single unified system. Begin your registration today.

Schedule a Demo